Frequently Asked Questions
What is MyMedicare and what are the benefits?
MyMedicare is a new voluntary patient registration model. It aims to formalise the relationship between patients, their general practice, general practitioner and primary care teams.
MyMedicare is open to all Australians with a Medicare card or a Department of Veterans’ Affairs card and you’re eligible if you’ve had two or more face-to-face appointments at your regular practice in the past two years.
- Greater continuity of care with your registered practice, which has been demonstrated to improve health outcomes
- Longer Medicare Benefit Scheme (MBS) funded telehealth consultations with your GP
How do I register for MyMedicare
For more information on MyMedicare and how to register, please visit:
https://www.health.gov.au/our-work/mymedicare/patients?language=en#how-to-register
Is there an out-of-pocket expense for my appointment at Frontline?
| Standard New Patient Appointment (40-60 minutes) | ||
| Private Fee: | Medicare Rebate: | Out-of-pocket: |
| $313 | $125.10 | $187.90 |
| Long New Patient Appointment (>1hr) | ||
| Private Fee: | Medicare Rebate: | Out-of-pocket: |
| $391 | $202.65 | $188.35 |
Will you correspond with my advocate?
Yes! Once you have completed our new patient forms, nominating your DVA advocate and providing us with your written consent to liaise with them on your behalf, we will be sure to include them in any appropriate future correspondence.
Do I need to tell my GP if I’ve changed DVA Advocates?
Yes, if you have recently changed DVA advocates/representatives, please let us know so we can ensure we are liaising with the appropriate contact throughout your DVA claims journey.
You can let us know by completing and submitting the below form:
https://www.hotdoc.com.au/forms/frontline-general-practice-change-of-dva-advocate
How can I transfer my previous medical records to/from Frontline GP?
Please contact reception to assist you organising the transfer of your medical records.
I don’t have an advocate, how do I lodge a new DVA claim?
Initial claims can be submitted via your MyService profile.
For further information and assistance with this, please see DVA’s guide below:
https://www.dva.gov.au/news/latest-stories/lodge-your-dva-claims-via-myservice
Do I need to bring anything to my appointment?
While it is not absolutely necessary, it can be useful for you to request or access previous medical documents that might be relevant to your claims.
My appointment date falls outside of the DVA due date, is this a problem?
While Frontline General Practice endeavours to complete all DVA paperwork in the requested timeframe, current demand for DVA assessments means that this is often not possible. When your appointment with Frontline General Practice is confirmed, your advocate will be notified and they will liaise with DVA regarding the timeframe for completion of your assessment.
How can I access a copy of my DVA assessment once it is completed?
You can request a copy of your assessment from DVA. Unfortunately, Frontline General Practice is unable to provide you with the assessment directly. If you require assistance, please contact reception.
Where do I park for my appointment?
Frontline General Practice is located on ground level at 621 Wynnum Rd Morningside. There are usually ample car parks available in the designated area immediately outside of the practice.